Frequently Asked Questions

If this is your first time using self storage, you likely have a lot of questions. At Stor All, we’re dedicated to giving customers the answers they need and the winning customer service they deserve. Here are a few of the most common questions we get about self storage. If you still have questions, feel free to contact a Stor All facility near you to speak with one of our Self Storage Professionals.

How does self storage work?

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Self storage allows you to create more space in your home or business. Storage units come in sizes ranging from 5×5 up to 10×30. Once you find the unit that fits your items, you can call your preferred Stor All facility or rent your unit online.

Do I need to insure my items in storage?

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We require all tenants to hold an insurance policy for any items they have in storage. Some homeowner policies will insure items to have in storage, but in many cases, you’ll have to shop around for a separate policy to insure your items in storage. Luckily, Stor All provides tenant insurance through Xercor, if you’re looking for a storage insurance option.

How long is the lease for a self storage unit?

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You never have to worry about being locked into a long-term contract with month-to-month leases. You’re welcome to rent your unit for one month or several!

How do I pay for my storage unit?

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Payments can be processed by mail, in person, or through our website.

You can also set up automatic payments to be deducted from your credit or debit card. All of our facilities are equipped with a payment drop box; however, we do not recommend this for cash payments.

What forms of payment do you accept?

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We accept Visa, MasterCard, American Express, Discover, cash, checks, and money orders. Please ask about our credit card auto-pay program! We don’t accept checks after 30 days.

What is Stor All's "No Late Fee Guarentee"

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At Stor All, we strive to work with our customers to make their storage experience as convenient as possible. In an effort to ensure you don’t incur unnecessary fees, Stor All encourages all of our customers to sign up for auto-billing in-store or online.

Can I access my storage unit after hours?

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So long as your account is in good standing, most of our facilities allow you to access your unit FROM 6:00 AM TO 9:00 PM, 7 days a week. To find the exact access hours, please call your local Stor All facility.

What are your office hours?

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If you need to make a payment or speak with a friendly member of our team, you’re welcome to stop by our office. Most of our facility offices are open Monday-Friday, 9:00 a.m. to 6:00 p.m. on Saturdays, 9 am – 5 pm and 1:00 p.m. to 5:00 p.m. on Sundays. Be sure to check your local Stor All for exact facility hours.

How much notice is required before I move out?

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We do not require a notice for moving out. On the day you move out, please remove your lock from your storage unit, make sure your storage unit is broom clean, and stop by the office to let the facility manager know you’ve moved out of your unit. Full details on the vacating policy will be provided for you at the time of move-in.

Do you offer moving services?

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Unfortunately, we do not offer moving services. If you need a mover, our storage team is happy to recommend a reliable mover, for full details, call a Stor All facility nearest you.

How much does a single storage unit cost?

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Storage unit prices vary based on where you live, availability, and other factors. To find the exact cost of the unit you want to rent check the facility page of your nearest Stor All location.

How big of a storage unit do I need?

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Storage units vary in size and the last thing anyone wants is to buy a unit that is either too big for what they want to store, or worse, too small for the items they intend to store. Before committing to a storage unit, take a look at our unit size guide. Our size guide can show you how much a storage unit can hold.

If you need a more specific answer to which storage unit is right for you, our storage calculator can recommend the right storage unit based on what you plan to store. If you prefer a more personal touch, give your local facility a call to speak with a team member for a unit size recommendation.

Can I buy packing supplies at your facilities?

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Absolutely! Stor All sells high-quality locks with a lifetime warranty at a discounted price, along with boxes, packing tape, and other packing supplies. All purchases over $50 qualify for a 10% discount on your purchase of moving boxes and moving supplies. Inventory may vary based on location so be sure to call the nearest Stor All facility if you’re looking for something specific.

Do you have outdoor storage for boats, rvs, and other vehicles?

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Yes, we have space for boats, RV’s, commercial vehicles, semi-trailers, trucks, and cars at our Whitehall and Fairdale locations.

Can I park inside my storage unit?

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Our largest storage units are 10×30, meaning that you could store a small car or vintage vehicle in a storage unit if needed. Vehicles like RVs, couldn’t be stored in a storage unit on account of the low ceiling clearance.

What is climate controlled?

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Climate control is a valuable feature for those who plan to store items that are sensitive to extreme temperature fluctuations. These units are kept at a stable temperature between 60 and 85 degrees throughout the year to prevent warping, cracking, melting, or chipping.

Can I live in my storage unit?

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You cannot live in your storage unit. Not only is it against many local and federal laws, but living in a storage unit can be dangerous. You could potentially lock yourself inside where you likely wouldn’t have access to heat or air-conditioning (depending on the season) and running water.

I have a different question. Can I contact you?

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If you have a more specific question about self storage or didn’t find the answer you were looking for here, please feel free to give us a call. If you currently have a storage unit with us, you can also visit your local Stor All facility to speak with a Self Storage Professional.

If you’re ready to rent your first (or second) storage unit, you can also rent your storage unit online now!

Who do I need to contact if I need a refund or want to cancel my lease?

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Please reach out to your Stor All Property Manager for questions or concerns regarding refunds and/or cancellations.